Registration is open for a brand new facet of Cx Congress 2018 – a supplementary pre-event consisting of workshops to assist professionals become familiar with key communication and enchancment processes.
The congress – an annual veterinary buyer expertise occasion at De Vere East Midlands Convention Centre in Nottingham on 16 June – is aimed toward anybody concerned in buyer care throughout the occupation, from nurses and managers to vets and receptionists.
Specialists from the sector will collect beneath one roof to present 18 periods throughout 4 streams to assist professionals deal with a bunch of key matters in a bid to supply optimum customer support.
Nonetheless, for the primary time delegates may also choose to hitch a brand new supplementary pre-day on 15 June, and participate in two workshops to spice up their talent set.
Within the first, “Extra concerning the cellphone”, Liz Stokoe of Loughborough College will current findings and share learnings from her apply communications analysis.
Simon Bricknell and Max Pardo-Roques, companions at world technique consultancy KM and T, will then share the outcomes of their lean mapping of veterinary practices in a devoted workshop titled “Extra about lean enchancment course of“.
Cx Congress has been shortlisted as one in every of eight finalists within the Convention Awards 2018 Greatest Convention by a Small Firm class.
For extra data and to ebook a spot, phone 01476 565 343 or e mail email@example.com